Privacy Policy
Your personal and medical information is handled with the highest standards of confidentiality, security, and respect — in full compliance with Indian data protection law.
Dr. Pretty Duggar Gupta’s clinical practice (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.
Information We Collect
To provide effective psychiatric care, we collect the following types of information:
Name, date of birth, gender, contact number, email address, and residential address.
Medical history, previous psychiatric records, physical health conditions, current medications, clinical notes generated during consultations, and prescription records.
When you use the website — and specifically at the moment you accept our Terms & Conditions, Privacy Policy or cookie notice — we may record: IP address, browser type and version, operating system / platform, device type (mobile, tablet or desktop), screen and viewport size, preferred language, time zone, the referring website, marketing campaign parameters (such as UTM tags) you arrived with, pages used, and the time spent on a page before acting. We log each consent acceptance together with its date, time, IP address and the above technical context as a record (proof) of your consent. This data is collected via cookies and our booking platform to operate the website correctly, secure it, and maintain a lawful consent record.
How We Use Your Information
Your data is strictly used for the following purposes:
- To establish a patient profile and manage your appointment bookings.
- To conduct comprehensive psychiatric evaluations and deliver medical care.
- To generate and transmit valid medical prescriptions.
- To process payments through secure third-party payment gateways.
- To comply with legal and regulatory obligations mandated by Indian medical and government authorities.
Data Sharing & Disclosure
Medical confidentiality is the cornerstone of our psychiatric practice. We do not sell, rent, or trade your personal or medical data. We may only share your information under the following circumstances:
- Third-Party Service Providers: Such as payment processors (e.g., Razorpay, Stripe) or secure telehealth video platforms, strictly for the purpose of facilitating your consultation. These providers are bound by their own stringent privacy agreements.
- Legal or Regulatory Mandates: We may disclose your information if required by law, court order, or statutory bodies (such as the National Medical Commission), or to protect the safety of the patient or the public in emergency situations (e.g., imminent risk of harm).
Data Security & Confidentiality
We implement robust, industry-standard administrative, physical, and technical safeguards to protect your data against unauthorised access, alteration, or disclosure. Clinical notes and records are stored securely in encrypted formats.
Please Note: No electronic transmission of data over the internet can be guaranteed to be 100% secure. You share information at your own risk, and we encourage you to use secure networks when accessing our services.
Data Retention
We retain your personal and medical records for the duration of your treatment and thereafter for a minimum period of three (3) years from the date of your last consultation, or as legally required by the guidelines set forth by the Ministry of Health and Family Welfare and the NMC.
Your Rights
Depending on applicable Indian laws, you hold the right to:
Third-Party Links
Our website may contain links to external resources or pharmacies. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their specific privacy policies before sharing any information.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Services after modifications constitutes your acceptance of the updated policy.
Grievance Officer & Contact Information
If you have any questions, concerns, or grievances regarding how your data is handled, please reach out to our clinic through any of the following channels:
By accessing, browsing, booking a consultation, using the self-assessment tools, retrieving your records, contacting us, or otherwise using this website or our services, you (the patient / user) confirm that you have read, understood, and agree in totality to both this Privacy Policy and our Terms & Conditions. By choosing to use this website, you agree to our Privacy Policy and Terms and Conditions. If you do not agree with any part of these, please discontinue use of our services immediately.
Questions About Your Data?
Reach out via our secure contact form — we take all privacy concerns seriously and respond within 24 business hours.
Contact Us